Customer Service
One of the key factors in the success of a business is the level of service that it provides to its customers. This accredited, nationally recognised level 2 qualification has been designed for those working or preparing to work in a customer service role, or where using the telephone is a part of their role.
The six-hour course covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
Qualification details and validity
The qualification (England, Wales and Northern Ireland RQF level 2) has no expiry date, although it is always recommended that learners stay up to date with current practice. The course consists of six contact hours, including of theoretical and group activities.
Course syllabus
The course syllabus includes… What is customer service | Types of customer | Customer needs and expectations | Customer feedback | Principles of providing good customer service | Communication | Responding to customers’ problems and complaints
Assessment and certification
The instructor will monitor learners’ understanding throughout the session(s), and the course is assessed via a multiple choice question paper. The qualification will be issued to those who meet the assessment criteria.
Age restrictions and group sizes
A maximum of 15 students are allowed per instructor, the qualification is available for learners aged 14+.
Training options (open courses, off-peak and on-site training)
Course flyer
Open courses
- Modern training venues offer ample free parking, free WiFi and free refreshments throughout the day.
- Experienced and friendly instructors.
- Relaxed and enjoyable delivery style.
- All prices subject to VAT.
On-site courses
- Training can take place at a suitable venue of your choice. Sessions can be held during the day, twilights, evenings and weekends.
- More cost-effective for larger groups. (larger group sizes can be accommodated via multiple instructors)
- All prices subject to VAT.
We don’t have any open courses planned at present.
If we don’t have a suitable date listed, you can register your interest in future courses or get in touch to enquire about on-site training.